groove agent inc. (ZERO RENOVATION) complies with the laws and regulations concerning the protection of personal information, and explains our handling and protection of such information as follows, based on the provisions of the Personal Information Protection Law.
(1)Our Policy on Protection of Customer Information
We collect and use customer information such as name, address, telephone number, and e-mail address in order to facilitate our business. We take the proper protection of such personal information (“customer information”) very seriously. In order to fulfill this responsibility, we handle customer information under the following policy.
We will comply with the Act on the Protection of Personal Information and other related laws and regulations applicable to customer information and handle it appropriately. We will also strive to improve the handling of such information as appropriate.
We will clarify the rules regarding the handling of customer information and ensure that all employees are familiar with them. We will also request our business partners to handle customer information appropriately.
When collecting customer information, we will specify and notify or publicly announce the purpose of use, and handle customer information in accordance with that purpose.
We will take necessary measures to prevent leakage, loss, falsification, etc. of customer information and manage it appropriately.
Requests from customers to disclose, correct, delete, or discontinue the use of customer information in our possession will be accepted at the designated contact point, and will be handled in good faith.
(2) Purpose of use of customers’ personal information
・Provision of information and sales activities, including contact, guidance, and proposals related to services such as home remodeling, additions, repairs, and new construction, as well as businesses incidental to these services
・Conclusion and performance of design, contracting, construction supervision, and other contracts Response to inquiries and consultation, history management, and implementation of after-sales services such as inspections and repairs, etc.
・Planning, research, development, improvement, and advertising activities for services, sales activities via e-mail, satisfaction surveys, and other questionnaires (requests for opinions, etc.)
・To conduct research, analysis, screening, and procedures for applications and applications, etc. (loans, insurance, etc.) necessary to achieve the above purposes
・Implementation of outsourced operations and provision of information to third parties to the extent necessary to achieve the above purposes
・Other matters incidental or related to the above
(3)Disclosure and provision of customer information to third parties
We will not disclose or provide customer information to third parties except in the cases described in (2) Purposes of Use or in any of the following cases
・When there is the consent of the person in question
・When disclosure or provision is required by law
・When disclosure or provision is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the customer’s consent
・When disclosure is especially necessary for improving public health or promoting the sound growth of children, and when it is difficult to obtain the customer’s consent
・When it is necessary to cooperate with national or local governments in the execution of their official duties, and obtaining customer consent may impede the execution of such duties
(4) Disclosure of customer information
When a customer requests disclosure of his/her own customer information held by the Company, the Company will respond to the request within a reasonable period of time and to a reasonable extent after confirming the identity of the person making the request.
(5) Correction of customer information
If a customer wishes to correct, add, or delete his/her own information held by the Company, the Company will correct, add, or delete the information within a reasonable period of time and to a reasonable extent if the information is inaccurate, after confirming the identity of the person making such a request.
(6)Suspension of Use or Deletion of Customer Information
If a customer wishes to discontinue the use or delete his/her own customer information held by the Company, the Company will discontinue the use or delete the information within a reasonable period and scope after confirming the identity of the person making such a request.
We ask for your understanding and cooperation in the event that we stop using or delete part or all of your information, etc., as we may not be able to provide the services you have requested. (Please note that we may not be able to comply with your request for suspension of use or deletion of information held in accordance with the relevant laws and regulations.)
(7) How to request disclosure of customer information
Requests for disclosure etc. of customer information held by the Company shall be accepted in the following manner. Please note that we may not be able to respond to requests for disclosure etc. that do not comply with this method.
Please send your request by e-mail or mail to the address below. We will respond to your request in writing or by other means after confirming your identity (or that of your representative) by the following method. Depending on the nature of the request, we may ask you to submit the prescribed application form.
Room 705, Shuwa 2nd Kita-Aoyama Residence, 2-12-42 Kita-Aoyama, Minato-ku, Tokyo
groove agent Inc.
【Confirmation of identity or agent】
If the application is made by the person himself/herself, we will confirm the identity of the applicant by checking his/her identification documents such as driver’s license, basic resident registration card with photo, passport, health insurance card, seal registration certificate, etc., calling back our registered telephone number, and confirming the name, address, telephone number, customer number, and our registered information such as transfer account number for payment of fees, credit card number, etc.
We will confirm your name, address, telephone number, customer number, and information registered with us such as transfer account number and credit card number for payment of charges. If the application is made by a proxy, we will confirm the identity of the proxy by verifying a letter of attorney and a certificate of seal impression of the seal stamped on the letter of attorney, as well as by calling the person in question.
(8) Information of corporate customers
The Company will handle corporate customer information appropriately in accordance with the above in consideration of the purpose of use, public knowledge of the information, etc., and in compliance with the relevant laws and regulations.
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(12) Contact for Inquiries
Please direct any inquiries regarding the handling of personal information to the following contact point.
groove agent Inc.